Frequently Asked Questions

In our Frequently Asked Questions, you will find answers to most billing and technical questions.

Choose a category on the left or one of our "Quick Links" for common product-related questions.

Quick Links:

• My scanner keeps telling me to pay.
• I'm having problems activating.
• I'm still getting popups.
• I'm not sure my computer is cured.
• I've lost StopSign or get an error message when I scan.
• My scan freezes.
• I want to put StopSign on a new computer.
• Which versions of Microsoft Windows is StopSign compatible with?

If you are unable to find the information you need here, please send a Support Request to our technical support staff.