Privacy Policy

Last updated: October 7, 2005

eAcceleration Corp. has created this privacy policy in order to demonstrate our firm commitment to the security and privacy of our users.

Information Collection and Handling:

This policy discloses our information handling practices for subscribers to our software and for all of our websites.

General Practices:

  1. Selected eAcceleration web pages use tags to ensure that downloads are attributed to the proper source (e.g., a link from a search engine).

  2. Some statistical data about the client computer (default language, time zone, operating system and CPU speed) and some software performance data are included in communications between the software and our servers, to optimize the performance of the software.

  3. In the event that you need assistance with virus or spyware removal, you will have the option to send us scan results, threat samples, and other log files to assist eAcceleration Support personnel in diagnosing and fixing the threat or infection. Scan results and log files include the following information: account verification information; identification of the operating system; and information about threats discovered that are cured, quarantined, or continue to infect your computer.

  4. OOdlz games and kon-X email service may require you to register for an account. To use these services you will be asked to provide a login name and password, which will be stored by eAcceleration and used for authentication purposes when you login. kon-X Internet Service includes selected plan levels that are billed based on hourly usage. If you use the kon-X service, eAcceleration will record the hours of service that are used, so that your account can be properly billed.

  5. eAcceleration products prompt before installing, so even if you have opted to "always trust content from eAcceleration" you will be prompted before eAcceleration products are installed.

Personalization:

  1. We do not obtain personally identifiable information from you, unless you expressly give that information to us.

  2. Free Trial users are not required to provide any private information to us.

  3. We use a unique machine identification number associated with your computer, called a GUID (Globally Unique IDentifier), along with an account email, to activate your account, keep your eAcceleration account status current, and help diagnose any problems with our server. The GUID does not provide any personal information about you. We do not share the GUID with any third party.

  4. We use cookies to save passwords that may be used to enter our websites so you do not have to re-enter your password each time you visit. We also use a cookie to keep track of your eAcceleration shopping cart data to ensure you do not see the same offer repeatedly. We do not, and will not, share your cookie information with third parties.

  5. When you personalize your settings in any of the eAcceleration products, that personalized information is not shared with any third party. When we provide updates to our software, we will maintain your personalized settings with the new software update.

Downloads:

  1. Subscribers or Free Trial users that have opted to "always trust content from eAcceleration" will not receive future "Security Warning" dialogs that would otherwise be received upon invocation of (active) downloads. This behavior is determined by the settings of your internet browser. However, regardless of your browser settings, eAcceleration products will provide a prompt before installation, which allows you to continue the install or cancel.

  2. Any download of software from an eAcceleration website will occur only through an opt-in choice that obtains explicit user permission. If you have received a download of our software without having granted explicit permission, please let us know by emailing: Problems@eAcceleration.com.

    Note: Where more than one person in a household has access to a computer, it is possible for a person to grant download permission without notifying the others who use the computer.

Consent Requests:

When one of our products requires internet access to perform its service, we will ask you for permission to connect to the internet. eAcceleration products provide options to allow you to control update checks, downloads, and installs. You have the option of being prompted before all update checks and downloads, and before the installation of updates. You also have the option to completely disable updates, if you wish.

Backchannel Usage:

Our software includes the ability to check for updates (e.g., new versions of the software components and updated virus or spyware definitions). During install, you are provided with an option to configure eAcceleration Software to update automatically, or to prompt before all update checks. Server events, like downloads, installs, and updates, are recorded on eAcceleration servers via the backchannel for internal statistical use only. We store information about when the software was purchased and your payment option information. This information is not shared with any third party.

Credit Card and Other Online Payment Users:

Your privacy is safe with us. We will not share any of your personal payment information with anyone - unless it is necessary to process the financial transaction through routine banking channels or is required by law.

Security:

Our websites have security measures in place to protect the loss, misuse, and alteration of any information under our control.

Choice/Opt-Out:

We will send regular billing information to the email address associated with your account. We offer other types of informational communications that you may choose to receive from us. If you do not choose to receive these informational communications, we will not send them to you.

Full Uninstall:

You may uninstall eAcceleration products by using the Add/Remove programs option in the Windows Control Panel, or by selecting the "Add or Remove Products" option in the Windows Start menu. Our Helpdesk includes a complete explanation and instructions on how to uninstall eAcceleration products.

Children's Guidelines

We do not require age verification or any other private information from anyone before viewing our sites. We will not knowingly store information or accept subscriptions from any child under the age of thirteen years.

Bundled Software Delivery:

eAcceleration does not allow distribution of our software through bundling by any third party distributor, nor do we bundle any third party applications with our products.

Third Party Websites:

Our websites may contain links to other websites. We are not responsible for the privacy practices or the content of such websites. We suggest you consult the privacy policies displayed at other websites prior to disclosing any of your personal information.

Banners and Popups:

We do not deliver third party banners or popups with our software. Free Trial users will see a page with scan results that asks you to purchase StopSign/eAcceleration Service. A Free Trial user may reduce the number of these views by changing the Scanner Setting to "Scheduled Scan". Then the page will only occur when a scheduled scan runs.

Privacy Policy Changes:

Changes to our Privacy Policy may be published at any time.

Contacting Us:

If you have any questions about our Privacy Policy, our business practices, or our software or services, please contact:

eAcceleration Corp.
Attn: Operations Department
1050 NE Hostmark Street, Suite 200
Poulsbo, WA 98370 USA

or, email us at: Privacy@eAcceleration.com.