eAcceleration Online Support Center

Your eAcceleration Membership gives you unlimited customer support at no extra charge. Our expert support technicians will work with you until your problems or questions are solved.

If you can't find the information you're looking for here, we invite you to contact our support staff. If you have a billing or account question, please click the Live Help button on the right side of the screen.

Getting Started

Getting Started gives tips for new members on topics including how to quickly get your software, eAcceleration account or virus scan, up and running.


If you've got a question about your membership, a Free Trial account, billing or one of our software products -- chances are you'll find the answer in FAQ.

Help Files

Help Files give step-by-step instructions and tutorials on the features and functions of our products. Topics include everything from general issues like installing our software, to detailed descriptions on how specific settings work.


Visit our Library to link to reference material on viruses, spyware, spam and more. You'll find articles on how to choose a firewall that's right for you and how to protect yourself from spam.

Contact Support

Online Support Request

Chat With a Technician

Available daily from 5:00 a.m. to 11:00 p.m. (PT).